Frequently Asked Questions

Support

How do I contact customer service?

You can reach one of our devoted customer service reps toll-free at 1-800-570-1802 anytime, day or night – we're available 24/7. You can also chat or email [email protected], and we'll get right back to you with a response.

What are your customer service hours?

We're available all day every day, 24/7, 365 days a year.

Do you work with shelters and other pet-related organizations?

We have programs for non-profit organizations and shelters that help support animal welfare. Please give us a call if you'd like to discuss how we can help your organization.

Payments

How do I make a purchase?

Simply click the "Proceed to Checkout" button in your cart! If you're not logged in, you will be asked to do so.

What information do I need to check out?

Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover.

Order & Retunrs

What's your Return Policy?

Our policy is simple: If you're not 100% unconditionally satisfied with your pet supplies, you can return them. We do not accept returns or exchanges on prescription medications. However, if the medication you received is incorrect or damaged we will gladly exchange it for you or provide a refund on a case-by-case basis. Chewy.com does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, Chewy.com does not take title to the refunded item.

What do I do if I need to return something?

Give our friendly customer service team a call at 1-800-570-1802, and we'll provide you with instructions for returning your items. Easy as that!
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